Last updated: August 2025
Intellectual Property and Registered Trademark:
Willow®, corporate identification number 3-101-935646, is a duly registered trademark in Costa Rica. All intellectual property rights related to the name, logo, design, content, products, and services offered on this website are protected under applicable law.
The reproduction, distribution, public communication, modification, exploitation, or any other unauthorized use of the Willow® trademark and its distinctive elements is strictly prohibited.
Terms and Conditions:
- Effective Date: August 27, 2025
- Legal Name: Willow
- Corporate Identification Number: 3-101-935646
- Address: Republic Workspace, Santa Verde, Heredia, Costa Rica
- Support Phone: +506 8989-7989
- Support Email: info@willowcr.com
Acceptance of Terms: By accessing and using Willow’s website and/or making purchases through the platform, you agree to these Terms and Conditions and acknowledge that you have read the Privacy Policy.
Merchant Information: Willow is the entity responsible for the offering, sale, delivery, and after-sales service of the products available on this website.
Scope of Application: These Terms apply to sales made to consumers within Costa Rica through Willow’s official website (www.willowcr.com).
Product Description: Products include descriptions, images, and specifications.
Prices, Taxes, and Additional Charges: Before confirming a purchase, the buyer will be shown the final total price (including price, taxes, shipping, and additional charges).
Purchase Process and Receipts: The purchase is completed once the order is confirmed. Willow will issue a valid electronic receipt/invoice in compliance with Costa Rican regulations.
Payment Methods and Security: Credit/debit cards and bank transfers are accepted. Willow does not store credit or debit card information.
Delivery Times and Conditions: Deliveries are made within 4 to 6 business days from purchase confirmation, unless a different timeframe is specified on the product page.
Cancellations: Orders may be canceled before dispatch. The right of withdrawal applies only under the circumstances established by Law 7472.
Warranties and After-Sales Service: Legal warranties and any commercial warranties specified for each product apply.
Claims and Complaints:
- Email: info@willowcr.com
- Phone: +506 8989-7989
Reviews and Feedback: Users may post reviews; Willow will only moderate unlawful or abusive content.
Privacy and Data Protection: Data collection and processing are governed by Willow’s Privacy Policy.
Cookies and Similar Technologies: Cookies are used to improve user experience; non-essential cookies require explicit consent.
Electronic Receipts and Validity: Acceptances and electronic receipts hold legal validity under Law 8454.
Intellectual Property: All website content and the products available on the site are the property of Willow, corporate identification number 3-101-935646.
Limitation of Liability: Willow will be liable as provided by applicable law; non-waivable consumer rights are not limited.
Commercial Communications: Commercial messages will only be sent with the user’s express authorization.
Modifications: Willow may amend these Terms; the effective date of each version will be published.
Governing Law and Jurisdiction: Governed by the laws of the Republic of Costa Rica. Competent authority: National Consumer Commission (MEIC).