Last updated: June 2025
Who We Are
Willow is an interior design and architecture studio based in Costa Rica, offering bespoke services and an online boutique. We are committed to protecting your personal information with transparency and care.
1. Information We Collect
a. Information you provide
When you fill out forms or create an account, we collect full name, email, phone, project location, and property type. This information enables personalized service and communication.
b. Automatically collected information
Using analytics and security tools, we collect your IP address, browser type, operating system, browsing time, visited pages, and interactions to optimize technical performance and user experience.
c. Technical methods
We use technologies such as Google Analytics, reCAPTCHA and e-commerce platforms to monitor traffic, prevent fraud, manage sessions, and secure the site.
2. Purpose of Data Processing
We use your data for:
- Responding to inquiries and providing tailored support.
- Managing personalized services and order processing.
- Sending newsletters and promotional offers, with consent.
- Analyzing user behavior to improve website performance.
- Enhancing store functionality and user experience.
3. Legal Basis and Consent
Data processing is based on:
- Your consent when submitting forms, creating an account, or approving cookie usage.
- Willow’s legitimate interest in delivering high-quality services.
You can withdraw consent at any time.
4. Data Retention
Your data is retained while your account is active or as needed for the purposes outlined. After account deletion, certain data may be retained for legal compliance or contractual obligations.
5. Data Security
We implement strong technical and organizational measures—SSL encryption, access controls, and secure backups—to ensure confidentiality, integrity, and availability of your data.
6. User Accounts
By creating an account, your data is securely stored in your user profile. You can access, update, or delete your information (except your username) via the account dashboard. Admins have restricted access for operational needs.
7. Use of Cookies and Similar Technologies
We use cookies in the following categories:
- Essential: for basic site operation and security.
- Functional: to remember your settings and preferences.
- Analytical: to gather usage statistics and improve performance.
- Third-party: may be added in the future for marketing or social features.
You can manage cookie preferences via the consent banner or your browser. Blocking cookies may limit site functionality.
8. Data Sharing
We do not share your data with third parties without consent except:
- To comply with legal obligations.
- To protect rights or safety.
- To service providers under confidentiality agreements supporting site operations.
9. User Rights
You have the right to:
- Access your personal data.
- Correct inaccuracies.
- Request deletion of data.
- Object to data processing.
- Request data portability.
To exercise these rights, email us at: [info@willowcr.com].
10. Age Restriction
Only adults, as defined by Costa Rican law, may create an account or make purchases.
11. Third-Party Links
Our site may include links to external websites. We are not responsible for their privacy practices. Please review their own policies.
12. Policy Updates
We may update this policy at any time. Continued use of the site following changes constitutes acceptance. The “Last Updated” date will reflect revisions.
13. Consent
By using our website and providing personal data, you consent to this Privacy and Cookie Policy.
Cookie Policy
We use cookies to:
- Ensure essential site functionality and security.
- Remember your preferences.
- Collect analytics to enhance performance and usability.
- Support store operations and user sessions.
Cookie Management
You can manage cookie preferences via the consent banner or your browser settings. Some features may not function correctly if cookies are disabled.